The Irish Revenue is aiming to reduce its €14.8 million annual postal expenses by prioritising digital communications with taxpayers. The authority plans to expand use of AI and robotics to improve customer service and direct queries more efficiently.
- Revenue sent out 1.4 million tax credit certificates and over 600,000 statements of liability in 2025, costing around €3.7 million.
- Approximately 4.6 million taxpayers are registered on Revenue’s MyAccount platform.
- Revenue issued nearly 10 million postal items in 2025, about 3.4% of An Post's total letter deliveries.
- The tax authority's 2027 budget allocation increased by 4% to €684 million, supporting digital initiatives.
Why it matters
For SMEs and mid-size businesses, the move to digital-first communications by Revenue may lead to faster and more reliable interactions with the tax authority, potentially reducing delays in document receipt and query resolution. It also signals a broader shift towards digital processes in public services, which can impact how companies manage compliance and communication workflows.
Source: The Irish Times
← All news
